Enter your search term here...
to submit a new ticket
Check ticket status
Need help? Call us at 281-324-8338
How do I get started?
How do I on-board my patients?
Where can I find the app? How do I get started?
Will my doctor make me use ScalaMed even if I don't want to?
Who can use ScalaMed?
Where can I use ScalaMed?
What device do I need?
View all 13
How secure is this app? Is my data safe?
Can I delete the app or my cache?
What permissions do you need for this to work?
Can I make changes to my prescription?
How long does it take to receive my prescription from my doctor?
How do I know if I've been sent a prescription?
How do I find out more information about the medication I've been prescribed?
If I see a warning for an allergy or an interaction - what should I do ?
View all 6
How will I know my medication is ready to be picked up or delivered?
How do I find the pharmacy I want?
How do I know when I need a refill?
Can I get my medication delivered or order it for pickup?
Will I be able to get my medication on time?
View all 6
Insurance & Prices
Will my insurance accept ScalaMed prescriptions?
Settings & Profile
What types of warnings does ScalaMed have?
How do I logout of the app?
How can I give you feedback on the app?
I sent my prescription to a pharmacy, but it hasn't been filled yet. Help!
I sent my prescription to the wrong pharmacy. What do I do?
I can't log into my account - what do I do?
I forgot my password
I have a medical question
View all 20
Help Desk Software
by Freshdesk Support Desk