ScalaMed

FAQs 1

• FAQ

Using ScalaMed 11

• Will my doctor make me use ScalaMed even if I don't want to?
• Can I create an account to help someone else with their medication?
• How accurate and up to date is ScalaMed's information?
• Will you show me if my medication is in stock?
• How do I pay for my medication?

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Security 7

• How secure is this app? Is my data safe?
• Why do I have to use a PIN or fingerprint?
• Why do you need my health insurance or medical details?
• What is an auto-lockout?
• How do I read your Privacy Policy and Terms and Conditions?

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Prescriptions 16

• Can I make changes to my prescription?
• Where can I find my prescriptions in the app?
• How long does it take to receive my prescription from my doctor?
• How do I know if I've been sent a prescription?
• How do I get my prescriptions sent to ScalaMed?

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Insurance & Prices 1

• Will my insurance accept ScalaMed prescriptions?

Settings & Profile 6

• How do I edit my personal & medical data?
• How do I edit my notification settings?
• What types of warnings does ScalaMed have?
• How do I change which warnings I receive?
• How do I logout of the app?

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Troubleshooting 17

• Can I change my name?
• I got a new phone number - what do I do?
• I sent my prescription to a pharmacy, but it hasn't been filled yet. Help!
• I have a question about a pharmacy or my prescription
• I lost my phone or got a new one. What do I do?

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