Troubleshooting

I sent my prescription to a pharmacy, but it hasn't been filled yet. Help!
Don't worry we'll figure this out together. Open the ScalaMed app, click the prescription you want, and find which error you are seeing. 1. NOT S...
Tue, May 7, 2019 at 6:45 PM
I sent my prescription to the wrong pharmacy. What do I do?
If you send your prescription to the wrong pharmacy, don't stress. Try the following: 1. Call the pharmacy where you sent your prescription to and ask...
Tue, May 7, 2019 at 6:46 PM
I can't log into my account - what do I do?
Make sure you're using the right email and password to login. If you're sure you're using the right login information, reset your password by...
Tue, May 7, 2019 at 6:46 PM
I forgot my password
Open the app, tap "Sign In" and then tap 'Forgot Password'. Follow the instructions on how to reset your password.
Tue, May 7, 2019 at 6:46 PM
I have a medical question
Please contact your doctor or pharmacy. In an emergency call 911. We cannot unfortunately offer you any medical advice.
Tue, May 7, 2019 at 6:47 PM
I have a question about a pharmacy or my prescription
If you have a question about the pharmacy or a prescription, please give the pharmacy a call using their contact information within ScalaMed. Alternatively...
Tue, May 7, 2019 at 6:47 PM
I can't find the pharmacy I want
Make sure you entered the right zip code and spelled the pharmacy name correctly. Be sure to also check the street address if that helps. If you still can&#...
Tue, May 7, 2019 at 6:48 PM
I got a new phone number - what do I do?
If you get a new cell number, give us a call at 281-324-8338 or email us at support@scalamed.com to help walk you through what to do. We recommend making su...
Tue, May 7, 2019 at 6:48 PM
I lost my phone or got a new one. What do I do?
If you delete ScalaMed from your device or delete your ScalaMed app data, you'll have to download the app again. Once you download it, create an accoun...
Tue, May 7, 2019 at 6:48 PM
My prescriptions won't download
1. Check to be sure your doctor sent your prescriptions 2. Make sure you have at least 2G service. Your prescriptions will download quicker if you have stro...
Tue, May 7, 2019 at 6:48 PM