Troubleshooting

I sent my prescription to a pharmacy, but it hasn't been filled yet. Help!
Don't worry we'll figure this out together. Open the ScalaMed app, click the prescription you want, and find which error you are seeing. 1. NOT SEN...
Tue, May 7, 2019 at 6:45 PM
I sent my prescription to the wrong pharmacy. What do I do?
If you send your prescription to the wrong pharmacy, don't stress. Try the following: 1. Call the pharmacy where you sent your prescription to and ask ...
Tue, May 7, 2019 at 6:46 PM
I can't log into my account - what do I do?
Make sure you're using the right phone number to login. If you're sure you're using the right login information, reset your password by clicking...
Mon, May 30, 2022 at 6:56 PM
I forgot my password
Open the app, tap "Sign In" and then tap 'Forgot Password'. Follow the instructions on how to reset your password.
Tue, May 7, 2019 at 6:46 PM
I have a medical question
Please contact your doctor or pharmacy. In an emergency call 911. We cannot unfortunately offer you any medical advice.
Tue, May 7, 2019 at 6:47 PM
I have a question about a pharmacy or my prescription
If you have a question about the pharmacy or a prescription, please give the pharmacy a call using their contact information within ScalaMed. Alternatively...
Tue, May 7, 2019 at 6:47 PM
I can't find the pharmacy I want
Make sure you entered the right zip code and spelled the pharmacy name correctly. Be sure to also check the street address if that helps. If you still can&#...
Tue, May 7, 2019 at 6:48 PM
I got a new phone number - what do I do?
If you get a new cell number, give us a call at 281-324-8338 or email us at support@scalamed.com to help walk you through what to do. We recommend making su...
Tue, May 7, 2019 at 6:48 PM
I lost my phone or got a new one. What do I do?
If you delete ScalaMed from your device or delete your ScalaMed app data, you'll have to download the app again. Once you download it, create an account...
Tue, May 7, 2019 at 6:48 PM
I received my prescriptions, but can't download them.
1.  Make sure you have at least 2G service. Your prescriptions will download quicker if you have stronger service, like WiFi or 4G 2. Please ensure the ...
Thu, Oct 8, 2020 at 5:08 PM