Troubleshooting

Can I change my name?
Absolutely. Just email us at support@scalamed.com and with the right documentation, we'll change it manually from our side.
Thu, Jan 10, 2019 at 11:47 AM
I got a new phone number - what do I do?
If you get a new phone number, call or email customer support to help walk you through what to do. We recommend making sure you have access to your old SIM c...
Thu, Jan 10, 2019 at 11:47 AM
I sent my prescription to a pharmacy, but it hasn't been filled yet. Help!
Don't worry we'll figure this out together. Open the ScalaMed app, click the prescription you want, and find which error you are seeing. 1. NOT SE...
Thu, Jan 10, 2019 at 11:47 AM
I have a question about a pharmacy or my prescription
If you have a question about the pharmacy or a prescription, please give the pharmacy a call using their contact information within ScalaMed. Alternatively,...
Thu, Jan 10, 2019 at 11:47 AM
I lost my phone or got a new one. What do I do?
If you delete ScalaMed from your device or delete your ScalaMed app data, your personal data will be lost. At ScalaMed your security is our focus, we don...
Thu, Jan 10, 2019 at 11:48 AM
I sent my prescription to the wrong pharmacy. What do I do?
If you send your prescription to the wrong pharmacy, don't stress. Try the following: 1. Call the pharmacy where you sent your prescription to and ask ...
Thu, Jan 10, 2019 at 11:48 AM
How do I find more support?
We're here to help! Give us a call at xxx-xxx-xxxx or email us at support@scalamed.com. We're available 8am-5pm CST. You can also reach us direct...
Thu, Jan 10, 2019 at 11:48 AM
I forgot my PIN
If you're using a fingerprint, make sure you're using the correct finger. Try slightly moving it on the home button for a better angle. If you...
Thu, Jan 10, 2019 at 11:48 AM
I forgot my password
Open the app, click 'forgot password' and follow the instructions on how to reset your password.
Thu, Jan 10, 2019 at 11:49 AM
I have a medical question
Please contact your doctor or pharmacy. In an emergency call 911. We cannot unfortunately offer you any medical advice.
Thu, Jan 10, 2019 at 11:49 AM