Troubleshooting

My screen looks funny
Sometimes, if you're using an older model phone or a tablet/iPad, the screen won't appear as beautifully as it should. Scroll down and you should ...
Tue, May 7, 2019 at 6:48 PM
My pharmacy said they didn't know what ScalaMed was when I showed it to them
That's okay! Many pharmacies don't knows about ScalaMed, but they can all receive prescriptions from us. Send the prescription to them from your A...
Tue, May 7, 2019 at 6:49 PM
My pharmacy doesnt understand what ScalaMed is - how do I decribe it to them?
ScalaMed is just forwarding the prescription directly from the doctor to the pharmacy. The ScalaMed technology just allows you to see and control where the ...
Tue, May 7, 2019 at 6:49 PM
Can I change my name?
Absolutely. Give us a call at 281-324-8338 or email us at support@scalamed.com and with the right documentation, we'll change it manually from our side...
Tue, May 7, 2019 at 6:49 PM
Something else went wrong - what do I do?
If you don't see your question answered here, give us a call at 281-324-8338 or email us at support@scalamed.com. We'll figure it out together.
Tue, May 7, 2019 at 6:49 PM
How do I find more support?
We're here to help! Give us a call at 281-324-8338 or email us at support@scalamed.com. You can also reach us directly through the ScalaMed app. Jus...
Tue, May 7, 2019 at 6:50 PM
My prescription is incorrect
If your prescription is incorrect please contact your doctor or healthcare provider to have them re-issue a new prescription and have them sent to ScalaMed ...
Tue, Oct 13, 2020 at 7:27 PM
I never received my prescription.
Please check your phone for a text message from ScalaMed. If you received a message, then you need to download the ScalaMed App, and sign up in order to ret...
Tue, Oct 13, 2020 at 7:28 PM
I can't find my pharmacy
If you are unable to find your desired pharmacy in the pharmacy search, do the following: 1. Searching via your 'current location' provides th...
Thu, Oct 8, 2020 at 5:23 PM
I received a text message saying "unable to process your prescription"
If you received the text message "Unable to process your prescription" after your doctor of healthcare provider sent your prescription to ScalaMed...
Tue, Nov 3, 2020 at 4:51 PM